CONTACT MTS

If you are on the Metro network and need immediate assistance, please call 000 in the case of an emergency.

To report suspicious activity, please call 131 500.

To report information on vandals, please call Crime Stoppers on 1800 333 000.

Customer Journey Coordinators are located at each station and travel on metro services during peak times, should you need assistance. If a staff member is not available to assist you at the station, you can use the Help Points, which are located on all metro services, stations and station car parks. For general assistance, press the blue information button and for an emergency, press the green button for your call to be prioritised by a staff member in the Operational Control Centre.

For information about working at MTS and job vacancies, visit Careers at MTS.

If you have a question for our recruitment team, complete the form.

For any enquiries, complaints or compliments about the Metro North West Line, please visit transportnsw.info or call 131 500

If you need immediate assistance, please call 000 in the case of an emergency.

To report suspicious activity, please call 131 500.

To report information on vandals, please call Crime Stoppers on 1800 333 000.

To report any Environmental matters, please call 131 500.

For any enquiries relating to Metro Trains Sydney, please complete the form.

For all service information for the Metro North West Line, and to plan your trip, please visit transportnsw.info.